Technology
Amazon AWS AIP-C01: Enterprise Integration Patterns
A claims assistant recommends a payment adjustment, but the settlement API accepts it just before a network timeout. A naïve retry could…
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Artificial Intelligence
Amazon AWS AIP-C01: Agentic AI and Tool Use
An order-service agent can answer a customer and request a replacement, but a model-generated tool call must never be treated as a…
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Amazon AWS AIP-C01: RAG and Knowledge Bases
A support assistant confidently quotes a warranty clause that was withdrawn last week. Its language model works exactly as configured; the failure…
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Amazon AWS AIP-C01: Foundation Model Integration
A customer-service team wants one foundation model to summarize support conversations, extract account numbers and explain product rules. The same model can…
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Microsoft AB-100: ROI and Build-vs-Buy Decisions
A pilot assistant drafts customer replies quickly, but employees must correct nearly every recommendation and several fragile connectors require constant support. The…
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Microsoft AB-100: Monitoring and Agent Telemetry
An agent can return HTTP 200 all day while users quietly abandon service cases it supposedly resolved. A knowledge lookup may succeed…
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Microsoft AB-100: ALM for Agents and Models
A prompt edit changes which tool an agent selects, even though the application code has not been redeployed. A new model may…
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Microsoft AB-100: AI Governance and Security
A support agent can accurately summarize a case and still create a security incident by retrieving records that the caller should not…
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Microsoft AB-100: Grounding and Knowledge Sources
A customer asks whether a replacement is covered under warranty. A SharePoint policy may describe the rule, while the entitlement and purchase…
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Microsoft AB-100: MCP and Agent Extensibility
An agent may search a supplier catalog without much consequence, yet a tool that creates a purchase order changes business state. Model…
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Microsoft AB-100: Copilot Studio Architecture
An employee asks a Teams assistant to review supplier terms and commit an order change. Copilot Studio can interpret that request, find…
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Microsoft AB-100: Multi-Agent Solution Design
A customer-service specialist recommends a replacement, an inventory specialist checks stock and a finance specialist validates a refund. Separate agents can keep…
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