Certification Renewal Strategy for IT Teams
Certifications are useful signals of professional learning, but their renewal rules vary too widely for an employer to treat every credential as…
Read articleCERTIFICATION VENDOR
ITIL certifications
IT service management and service value.
These ITIL certifications relate to the technologies and work described in the collections below. Browse the relevant exam objectives, then use technical articles to understand the decisions behind the concepts rather than memorizing isolated terminology.
RELEVANT EXAM DESTINATIONS
Explore the exams
Explore relevant exam subjects and connect them with the underlying technical concepts.
ITIL service management
Foundation-level IT service management credentials.
TECHNOLOGIES BEHIND THE EXAMS
Further reading
Selected recent articles touching this certification ecosystem.
ITIL Version 5: Governance and Continual Improvement in Practice
A service organization can have talented engineers, dependable technology and detailed procedures while still making inconsistent decisions about value and risk. Governance…
Read articleITIL Version 5: Designing Value Streams That Actually Work
A value stream is not a list of departments or a diagram of every software ticket. It is the connected work through…
Read articleITIL Foundation Version 5: Products, Services and the Value They Create
Modern service management becomes much easier to understand when a team stops treating a service as a queue of tickets and starts…
Read articleITIL 4 Foundation: Continual Improvement That Produces Results
Continual improvement is not an annual exercise in setting new targets. It is the ability to recognize a service problem, identify what…
Read articleITIL 4 Foundation: Applying the Seven Guiding Principles
The ITIL 4 guiding principles are useful precisely because they do not prescribe one fixed process for every organization. They help people…
Read articleFrom theory to practice. Explore the technology behind the certification.
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